Refund policy

WHAT IS SSNCE RETURN POLICY?

INTERNATIONALS: Unfortunately, we do not accept international returns.

LOCALS (CAYMAN ISLANDS): For Local returns, We gladly accept all returns/exchanges that are unworn and in their new original condition with all attached tags and packaging. Please contact us via email or through our contact form for details on how to return your item within 7 days of receipt.

Any sale or discounted items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes.

WHAT IS SSNCE EXCHANGE POLICY?

If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 14 days from the receipt. Please contact info@ssnceapparel.com before mailing back the package to ensure the desired item is still available. All exchanges are depending on existing stock. Notice must be given to info@ssnceapparel.com within 14 days for any problems or concerns with merchandise. Item must be in original packaging with tags attached and unworn. Any store credit issued will be valid for one year from the date issued.

PLEASE NOTE: ALL PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

MY PRODUCT IS DEFECTED. WHAT CAN I DO?

 If you believe your item is defective, please email us at info@ssnceapparel.com with photos and explaining the defect within 14 days. We will deem the product defective at our discretion. If the product has been misused or care instructions have not been followed then the product will not be eligible to claim as defected.

WHEN CAN I EXPECT A REFUND?

We will process your return within 7-10 business days of receiving it. Store credit will be applied to your account. You will receive an email when we successfully issue you a refund. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.